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Innovation in Operations

What does this functional area cover?

Innovation in Operations covers how organisations can do things differently in order to improve and accelerate job activities, completion and quality. This can include better product design and better customer information, to name a few. It can also extend to recruitment, retention and compliance, with the aim of improving efficiency. Innovation, in this category, involves bringing new methodology, techniques and tools into operations in order to improve performance. The aim of Innovation in Operations is to bring the team together in order to be more successful in the workplace.

What are the new and emerging areas of Innovation in this area?

The new and emerging areas of Innovation in Operations include new processes and methods, digital solutions that can improve practises and make process easier. New techniques in this area also help organisations to increase productivity, reduce waste and compete more effectively within their specific industry while engaging teams and targeted audiences.

What new value could Innovation deliver in this area over the next 3-5 years?

In the next 3-5 years we believe that Innovation will add new value to Operations. We believe that there will be much less data collected; instead, data will be accessed directly through systems and networks that have been put in place. Processes will be optimized, simplified and tailored to the changing environment with well-defined roles and responsibilities. Some non-critical Operational activities are likely to be outsourced or managed through AI, due to cost-related reasons, and need to focus on critical activities which require internal contral.

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Stephan Rouault

Innovation in Operations

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